Unfortunately, we are unable to approve the following rooms.
- Rooms that are paid directly at the hotel on-site
- Rooms from countries and regions aside from the list below
- Airbnb, Vacation Rental, Homestay Accommodation
A current list of countries and regions that are available on Cansell.
Australia, Cambodia, Canada, France, Germany, Hong Kong, Indonesia, Italy, Japan, Malaysia, New Zealand, Philippines, Singapore, South Korea, Spain, Taiwan, Thailand, United Kingdom, United States of America, Vietnam.
Note: If your room is declined, Cansell will advise you with the proper reasons.
【Reservations during Olympic period】
Due to the postponement of Tokyo 2020 Olympics, majority of the hotels are currently reviewing their cancellation policy. Therefore, we are pending all validation process until May 10th (Sun) for the following reservations.
- Check-in date: 2020.7.15(Wed) - 2020.8.15(Sat)
- Hotel location: Tokyo, Hokkaido (Sapporo City), Saitama, Kanagawa
Validation process is based on our original standard, and we may need to decline if your reservation does not meet our criteria.