The Cansell Buyer Guarantee assures reservation for buyers 

We will take responsibility in case you encounter any troubles

・How do I know my reservation is confirmed?

We will send you a voucher with all reservation information included or a confirmation number in order to make yourself fully ready for check-in!

・What if a hotel did not have my reservation when checking in?

We will make a third check to confirm a reservation with your name after we alternate the reservation. You will surely be able to check-in at the hotel. We will certainly provide accommodation for you if the hotel did not have your reservation.

Needless to say, we are here to be of your assistance. Please do not hesitate to contact us if you still have concerns or questions. 

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